Shipping & Delivery Policy
Effective date: 11 September 2025
Seller: RevoFits Ltd, 55 Thurlow Gardens, IG6 2UU, Ilford, England, United Kingdom
Support email: info@revofits.com | Phone/WhatsApp: +971 56 227 6998
1. Order processing time
All orders are processed within 1–3 business days (Monday-Friday, excluding UK public holidays) after payment is confirmed. You will receive an order-confirmation email immediately after checkout and a second email with tracking once the parcel leaves our warehouse.
2. Services & destinations
We ship worldwide using fully tracked courier services:
- UK: Royal Mail Tracked 24 / 48, DHL Parcel UK or Evri.
- USA & Canada: USPS, UPS or DHL Express.
- EU: GLS, DPD or La Poste.
- Rest of World: DHL Express, FedEx or SkyNet.
3. Delivery timeframes
| Region | Typical transit after dispatch | Total door-to-door* |
|---|---|---|
| United Kingdom | 1–2 business days | 2–5 business days |
| USA & Canada | 3–5 business days | 4–8 business days |
| European Union | 3–5 business days | 4–8 business days |
| Australia / NZ | 5–7 business days | 6–10 business days |
| Rest of World | 5–8 business days | 6–11 business days |
*Includes 1–3 day processing time.
4. Shipping costs
- UK orders £75+ – FREE Royal-Mail Tracked 48 (upgrade to 24 for £2.95).
- UK orders under £75 – £3.95 Royal-Mail Tracked 48 or £5.95 Tracked 24.
- USA / Canada orders $100+ – FREE DHL Express.
- USA / Canada under $100 – $9.95 DHL Express.
- EU orders €100+ – FREE DHL Parcel.
- EU under €100 – €7.95 DHL Parcel.
- Rest of World – calculated at checkout (DHL Express from £19.90).
5. Customs, duties & taxes
- UK – VAT included at checkout; no extra fees.
- USA – orders under $800 enter duty-free; we ship DDP (Delivered Duty Paid) so no extra charges.
- EU – we collect VAT at checkout (IOSS) so parcels clear customs with no additional fees.
- Canada / Australia / Rest of World – local duties or GST may be levied by customs; these are the customer’s responsibility and will be payable to the courier on or before delivery.
6. Packaging
Each leather jacket, varsity jacket, coat or suit is:
- Inspected, steamed and checked against your order.
- Folded with acid-free tissue paper to prevent creases.
- Placed inside a branded garment bag.
- Sealed in a double-wall recyclable outer carton with transparent document pouch.
7. Tracking & notifications
- As soon as your parcel is collected we email you the carrier name and tracking number.
- You can track in real time at revofits.com/apps/parcelpanel or directly on the carrier’s site.
- Signature on delivery is required for orders over £150 / $200. If no one is available the courier will leave a card with re-delivery or pick-up instructions.
8. Failed delivery / incorrect address
- If you enter an incomplete or incorrect address we must charge the actual re-shipping cost before resending.
- Parcels returned to us as “undeliverable” qualify for a full product refund; original shipping cost is non-refundable unless the error was ours.
9. Lost or delayed packages
A parcel is considered lost if tracking shows no movement for:
- UK – 7 calendar days after dispatch.
- International – 14 calendar days after dispatch.
Contact us at info@revofits.com and we will open a carrier investigation. If the parcel is confirmed lost we will send a free replacement or full refund, your choice.
10. Public holidays & peak-season disclaimer
During Black-Friday, Christmas and national holidays carriers may add 1–3 extra days. We post cut-off dates on the banner of our homepage.
11. Contact us
RevoFits Ltd – Shipping Department
55 Thurlow Gardens, IG6 2UU, Ilford, England, United Kingdom
Email: info@revofits.com
Phone/WhatsApp: +971 56 227 6998 (Mon-Sat 09:00-18:00 GST)
This policy complies with UK Consumer Contracts Regulations, EU Consumer Rights Directive, and Google Merchant Center shipping transparency requirements.