Contact Us

We’re here to help before, during and after your purchase. Choose the method that suits you best.

1. Fastest response

2. Business details

Registered company: Revofits.com
Physical address:
11934 Primrose Valley Trace, Houston TX 77089 Houston Ilford 77089 United Kingdom

3. Online chat

Click the blue chat bubble (bottom-right corner) for instant help. Live agents are online Monday to sunday 24/7 these hours leave a message and we’ll email you back.

Whatsapp: +1281-922-8114

4. Postal returns / visits

Returns warehouse (visits by appointment only):
Revofits.com– Returns Dept.
11934 Primrose Valley Trace, Houston TX 77089 Houston Ilford 77089 United Kingdom
Please see our Refund Policy before sending any parcel; include your Return Authorisation Number on the outside of the box.

5. Typical response times

ChannelTarget
Email24 h (Mon-Sat)
WhatsApp2 h (Mon-Sat 09:00-18:00)
Live chatinstant (when online)

6. Self-service

7. Media & wholesale enquiries

Email info@revofits.com with subject “Press” or “Wholesale” and we’ll forward your message to the relevant team.

8.Get in Touch with Revo Fits Have a question about our leather jackets or need help with sizing for a suit? Our team is here to help.

  • Business Address: 11934 Primrose Valley Trace, Houston TX 77089 Houston Ilford 77089 United Kingdom

  • Phone: +1 281-923-0134

  • Email: support@revofits.com

  • Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM (CST)

We aim to respond to all inquiries within 24 hours.

9.Legal

RevoFits Ltd is a company registered in England & Wales. All communications are governed by UK and EU consumer-protection law.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
At Revofits, we strive to ensure that the products you receive match the images and descriptions provided on our website. Here's what you can expect:

Product Image Accuracy

  • Real Product Images: The images displayed on our website are of the actual products we sell. We use high-quality photography to accurately represent the items, including their color, texture, and details.

Product Description Match

  • Detailed Descriptions: Our product descriptions are meticulously crafted to provide accurate information about each item. This includes details about materials, dimensions, features, and care instructions.
  • User-Generated Content: We encourage customers to share their own photos and reviews of our products. This user-generated content can provide additional perspectives and help you make informed purchasing decisions.

Customer Reviews and Feedback

  • Authentic Reviews: We value customer feedback and publish authentic reviews on our website. These reviews, including any photos or comments, can give you insights into the real-life appearance and performance of our products.
  • Addressing Concerns: If there are any discrepancies or concerns about a product, our customer service team is available to address them. We take customer feedback seriously and use it to improve our product representations and customer experience.
If you have any questions or concerns about a product before placing an order, feel free to contact our customer service team. They can provide additional information and help ensure that the product meets your expectations.
 
Where can I view my sales receipt?
  1. Email: After completing your purchase, Revofits will typically send a purchase confirmation or sales receipt to the email address you provided. Check your email inbox for messages from Revofits. You can also search for keywords related to Revofits in your email to quickly locate the receipt.
  2. Revofits Website or App: If you made an online purchase, log into your Revofits account on their website or mobile app. Look for an "Order History" or "My Orders" section. Here, you should be able to find a list of your past purchases and view or download your sales receipt.
  3. Contact Customer Service: If you're unable to find your sales receipt through the above methods, you can reach out to Revofits' customer service team. They can assist you in locating your receipt. You can contact them via email or phone using the contact information provided on their website
How can I return an item?

Online Purchase Return

  • Initiating a Return: Contact Revofits' customer service via email or phone to request a return. Provide your order number and details about the item you wish to return.
  • Return Shipping: Customers are usually responsible for return shipping costs unless the item is defective or was shipped in error. Once the return request is approved, you may receive an email with shipping instructions and a return shipping label.
  • Processing Time: After the returned item is received and inspected, refunds are typically processed within 3-5 business days. The refund will be sent to the original payment method, and it may take 3-5 business days to reflect on your account.

Exchange Process

  • Initiating an Exchange: Contact Revofits' customer service to initiate an exchange. Inform them about the item you wish to exchange and the reason for the exchange.
  • Exchange Shipping: Customers are responsible for return shipping costs for exchanges. Once the original item is received and inspected, the exchanged item will be shipped out.
  • Processing Time: Exchanges typically take 3-5 business days to process once the returned item is received.
If you have any questions or need assistance during the return process, you can contact Revofits' customer service team via email at support@revofits.com
Will you restock items indicated as “out of stock?”
Revofits typically restocks items marked as "out of stock." However, the specific restocking timeline and frequency depend on various factors such as supplier lead times, inventory levels, and product demand. Below is a general overview of Revofits' restocking process and policies:

Restocking Process

  • Assessment and Planning: Revofits regularly monitors inventory levels and sales data to identify low-stock or out-of-stock items. Based on this information, it plans restocking quantities and timelines.
  • Supplier Coordination: After determining restocking needs, Revofits contacts its suppliers to place orders. Suppliers may vary in terms of production lead times and delivery speeds, which can affect the restocking timeline.
  • Inventory Update: Once the restocked items are received and inspected to ensure quality, Revofits updates its inventory records and adjusts the online store's product availability status.

Restocking Methods

  • Periodic Restocking: Revofits may restock items at regular intervals, such as weekly or monthly. This method is suitable for products with relatively stable demand.
  • Demand-Based Restocking: Using sales data and demand forecasts, Revofits restocks items when inventory levels fall below a certain threshold to meet customer demand promptly.
  • Automated Restocking Systems: Revofits may employ inventory management software or automated restocking systems to monitor stock levels in real time and trigger restocking alerts when inventory is low.

Customer Updates

  • Email Notifications: If you have provided your email address during purchase or signed up for Revofits' mailing list, you may receive email notifications about restocking updates. These emails may include restocking timelines and restock alerts for specific items.
  • Website Announcements: Revofits may post restocking information on its official website, such as restocking timelines or restock announcements for popular items. You can visit the website regularly to stay informed.
  • Customer Service Inquiries: If you are interested in a specific out-of-stock item, you can contact Revofits' customer service team to inquire about restocking timelines. While precise restocking dates may not always be provided, the team can offer general guidance on restocking progress.
Where can I ship my order?
Revofits generally ships orders to addresses within the United States and also offers international shipping services. Below is detailed shipping information:

Shipping Address

Revofits ships orders to the shipping address provided by the customer during checkout. Customers need to ensure that the shipping address is accurate and complete. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation.
For system-detected address issues, Revofits' customer support team will send an email to verify the shipping details within 3 business days of the order being placed. If no response is received within this time, Revofits reserves the right to cancel the order.

Shipping Methods

Revofits offers various shipping methods, including standard shipping and expedited shipping. Standard shipping options may include USPS (First Class or Priority), FedEx Ground, and FedEx Home Delivery services. Expedited shipping options may include FedEx 2 Day and Overnight services. For international shipping, options may include USPS First Class Intl., USPS Priority Intl., FedEx Intl. Economy, and FedEx Intl. Priority services.

Shipping Times

Domestic orders typically take 1-3 business days to process and dispatch. After dispatch, the estimated delivery time varies depending on the shipping method and destination. For example, FedEx Ground shipments may take several business days to arrive, while FedEx 2 Day shipments usually arrive within 2 business days. International orders may take up to 3 business days to process. USPS International shipments may spend several weeks in transit.

Shipping Costs

Revofits offers free shipping on orders over a certain amount. For orders below the free shipping threshold, shipping costs vary based on the shipping method and destination. For example, orders over $200 may qualify for free shipping, while orders under $200 may incur a flat shipping fee. International shipping costs may also vary depending on the destination country and shipping method.

Shipping Carriers

Revofits collaborates with major shipping carriers such as FedEx and USPS to ensure orders are delivered promptly and reliably.

Shipping Restrictions

Orders cannot be shipped to PO Boxes via FedEx or orders over $100 via USPS. Revofits is not responsible for lost or undelivered shipments through USPS.

Order Tracking

Once an order is shipped, Revofits will send a shipping confirmation email containing tracking information to the email address on file. Customers can use the tracking number to monitor the delivery status of their package.
If you need to modify the shipping address or method after placing an order, please contact Revofits' customer service team as soon as possible. They will do their best to accommodate your request, although changes may not always be guaranteed.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS